Duties and Responsibilities

The duties and responsibilities of this position include, but are not limited to, the following:

With a strong emphasis on quality and efficiency, execute one or more of the following tasks in accordance with company policies and standard operating procedures (SOPs):

• Provide accurate shipment information
• Create and activate orders
• Build and assign loads
• Schedule appointments
• Track and trace shipments
• Enter shipment events and handle invoicing

Additional responsibilities:

• Monitor task boards and email accounts to respond promptly to customer and carrier inquiries
• Document events using knowledge from SOPs and past experience; escalate as needed following established procedures
• Follow through on customer and carrier requests to ensure satisfaction
• Validate load data for accuracy in line with C.H. Robinson and customer standards
• Perform other duties as assigned, including team- or country-specific responsibilities

Qualifications

Required

• High school diploma or GED
• Previous customer service experience
• Ability to work evenings and/or weekends (role dependent)

Preferred

• Bachelor's degree from an accredited college or university
• Basic proficiency in Microsoft Office Suite
• Customer service experience in a call center or similar environment
• Strong communication, prioritization, and time management skills
• Attention to detail and accuracy in prior roles
• Appreciation for a diverse and inclusive work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.